ANTI-RED TAPE AUTHORITY
PSA Approval No. ARTA-2242-3

304774 Dapa National High School - Client Satisfaction Measurement (CSM)

The Client Satisfaction Measurement (CSM) tracks the customer experience of government offices. Your feedback on your recently concluded transaction will help this office provide better service. Personal information shared will be kept confidential and you always have the option to not answer this form.

Section 1: Client Information

Sex *
Customer Type *
Service Availed - Business (private school, corporations, etc.)
Service Availed - Citizen (general public, learners, parents, former DepEd employees, researchers, NGOs, etc.)
Service Availed - Government (current DepEd employees or employees of other government agencies & LGUs)
Section 5-7: Citizen's Charter
Are you aware of the Citizen's Charter - document of services and requirements? *
Did you see the Citizen's Charter (online or posted in the school)? *
Did you use the Citizen's Charter as a guide for the service you availed? *
Section 8: Client Satisfaction

For SQD 1-8, please put a check mark on the column that corresponds to your answer. *

Service Quality Dimension (SQD) Strongly Agree Agree Neither Agree nor Disagree Disagree Strongly Disagree Not applicable
SQD1 - I spent an acceptable amount of time to complete my transaction (Responsiveness)
SQD2 - The office accurately informed and followed the transaction's requirements and steps (Reliability)
SQD3 - My transaction (including steps and payment) was simple and convenient (Access and Facilities)
SQD4 - I easily found information about my transaction from the office or its website (Communication)
SQD5 - I paid an acceptable amount of fees for my transaction (Costs)
SQD6 - I am confident my transaction was secure (Integrity)
SQD7 - The office's support was quick to respond (Assurance)
SQD8 - I got what I needed from the government office (Outcome)