DepEd Citizen's Charter
Republic of the Philippines • Dapa National High School
The Ease of Doing Business and Efficient Government Service Delivery (EODB-EGSD) Act of 2018, also known as Republic Act (RA) 11032, establishes the framework for promoting integrity, accountability, and efficient government service delivery across all Philippine government agencies.
"It is hereby declared that the policy of the State to promote integrity, accountability, proper management of public affairs and public property as well as to establish effective practices, aimed at efficient turnaround of the delivery of government services and the prevention of graft and corruption in the government. Towards this end, the State shall maintain honesty and responsibility among its public officials and employees, and shall take appropriate measures to promote transparency in each agency with regard to the manner of transacting with the public, which shall encompass a program for the adoption of simplified requirements and procedures that will reduce red tape and expedite business and nonbusiness related transactions in government."
All government agencies shall set up their respective most current and updated service standards to be known as the Citizen's Charter in the form of information billboards, which shall be posted at the most conspicuous place, in their respective websites and in the form of published materials such as handbooks written either in English or Filipino, or in local dialect.
In strict adherence with Section 6 of RA 11032, the Department of Education has established comprehensive service standards. Access the latest version here:
The following manuals developed by the Anti-Red Tape Authority (ARTA) provide comprehensive guidance for implementing RA 11032:
This manual provides step-by-step guidance on how to streamline government processes and procedures to reduce bureaucratic delays and improve service delivery.
This manual guides agencies in conducting impact assessments on existing and proposed regulations to ensure they promote economic growth while maintaining public welfare and environmental protection.
Dapa National High School is dedicated to:
- Providing transparent and efficient services to students, parents, and stakeholders
- Reducing unnecessary bureaucratic processes and documentation requirements
- Maintaining integrity and accountability in all school operations
- Ensuring all transactions are completed within established timeframes
- Regularly updating our service standards to meet evolving community needs
- Making information about our services readily accessible to the public
If you have questions about our services or the Citizen's Charter, please contact our administrative office or visit our school during office hours. Our staff is ready to assist you with any inquiries or concerns regarding our service delivery.