Client Satisfaction Measurement (CSM)
304774 Dapa National High School
Date Generated: July 29, 2026 5:01 am
Total Responses
4
This Month: 4
Overall Rating
4.72 / 5
★★★★★
Satisfied Clients
75%
3 out of 4
Citizen's Charter
100%
Aware
Overall Satisfaction Trend
Responses by Client Type
- Business (private school, corporations, etc.) — 25% (1)
- Citizen (general public, learners, parents, former DepEd employees, researchers, NGOs, etc.) — 25% (1)
- Government (current DepEd employees or employees of other government agencies & LGUs) — 50% (2)
Top Services Availed
Citizen's Charter Compliance
Awareness
4 out of 4
Visibility
4 out of 4
Utilization
4 out of 4
Service Quality Dimensions (SQD) Scores
SQD1 - I spent an acceptable amount of time to complete my transaction (Responsiveness)
100.0%
SQD2 - The office accurately informed and followed the transaction's requirements and steps (Reliability)
100.0%
SQD3 - My transaction (including steps and payment) was simple and convenient (Access and Facilities)
75.0%
SQD4 - I easily found information about my transaction from the office or its website (Communication)
100.0%
SQD5 - I paid an acceptable amount of fees for my transaction (Costs)
75.0%
SQD6 - I am confident my transaction was secure (Integrity)
100.0%
SQD7 - The office's support was quick to respond (Assurance)
100.0%
SQD8 - I got what I needed from the government office (Outcome)
100.0%
View Detailed Breakdown Table
| Service Quality Dimension | Strongly Agree (5) | Agree (4) | Neither (3) | Disagree (2) | Strongly Disagree (1) | N/A | Total | % | Rating |
|---|---|---|---|---|---|---|---|---|---|
| SQD1 - I spent an acceptable amount of time to complete my transaction (Responsiveness) | 4 | 0 | 0 | 0 | 0 | 0 | 4 | 100.00 | Outstanding |
| SQD2 - The office accurately informed and followed the transaction's requirements and steps (Reliability) | 3 | 1 | 0 | 0 | 0 | 0 | 4 | 100.00 | Outstanding |
| SQD3 - My transaction (including steps and payment) was simple and convenient (Access and Facilities) | 3 | 0 | 1 | 0 | 0 | 0 | 4 | 75.00 | Fair |
| SQD4 - I easily found information about my transaction from the office or its website (Communication) | 3 | 1 | 0 | 0 | 0 | 0 | 4 | 100.00 | Outstanding |
| SQD5 - I paid an acceptable amount of fees for my transaction (Costs) | 3 | 0 | 1 | 0 | 0 | 0 | 4 | 75.00 | Fair |
| SQD6 - I am confident my transaction was secure (Integrity) | 3 | 1 | 0 | 0 | 0 | 0 | 4 | 100.00 | Outstanding |
| SQD7 - The office's support was quick to respond (Assurance) | 3 | 1 | 0 | 0 | 0 | 0 | 4 | 100.00 | Outstanding |
| SQD8 - I got what I needed from the government office (Outcome) | 3 | 1 | 0 | 0 | 0 | 0 | 4 | 100.00 | Outstanding |
| Overall | 25 | 5 | 2 | 0 | 0 | 0 | 32 | 93.75 | Very Satisfactory |
Remarks Word Cloud
transaction
fast
Only words appearing 3+ times and approved by an administrator are shown.
Sentiment Summary
(Based on Ratings)
75%
Positive
3
25%
Neutral
1
0%
Negative
0
CSM is a periodic assessment of school services to help improve the quality of basic education service delivery, per Anti-Red Tape Authority (ARTA) guidelines.